Privacy Policy

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At The Peer Spot, Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect the following categories of personal information:

Identifiers: Name, mailing address, phone number, email address, date of birth, and other contact details.
Health Information: Only as required for services provided under HIPAA regulations.
Professional Information: For employment or contracting purposes (e.g., license numbers, resumes, background information).
SMS Data: Mobile number, SMS consent status, message interactions.
Technical Data: IP address, browser type, device identifiers, and interaction data with our website.
Cookies/Tracking Data: Through web beacons or analytics tools.

We retain this information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

2. How We Use Your Information

Your information may be used to:

Provide home health services and manage care plans
Communicate with you via phone, email, or SMS
Schedule visits, send reminders, or share important updates
Improve our website, services, and staff interactions
Comply with legal, regulatory, or licensing requirements
Monitor compliance, protect health information, and ensure service quality

3. SMS Communications

If you opt in to receive SMS updates from us, you consent to receive messages related to:

Appointment confirmations or updates
Health or service notifications
Reminders or billing notices
Occasional promotional or informational messages

Click the SMS Communications link to access the full description of the applicable user terms and conditions.

Message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us directly.

4. Disclosure of Personal Information

We do not sell your personal data. We may share your data with:

Authorized Employees & Contractors
Third-Party Vendors (e.g., EHR systems, billing, SMS delivery platforms)
Regulatory or Licensing Authorities
Law Enforcement, if legally required

All third-party service providers are contractually bound to safeguard your information.

5. Your California Privacy Rights

Under CCPA/CPRA, California residents have the right to:

Know what personal information we collect and how we use it
Access a copy of the data we hold
Request deletion of personal information, subject to exceptions
Correct inaccurate personal information
Limit the use of sensitive personal information
Opt out of sale or sharing (we do not sell your data)

To exercise your rights, contact us at:
Email: info@thepeerspotinc.com

Phone: 213-757-8234
You may designate an authorized agent to make a request on your behalf.

6. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal data. Despite these measures, no system is 100% secure.

7. HIPAA Notice

If you are a patient or client, please refer to our separate HIPAA Notice of Privacy Practices for how we handle protected health information (PHI) in compliance with federal law.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and gather analytics. You can manage cookie preferences through your browser settings.

9. Policy Updates

We may update this Privacy Policy periodically. Changes take effect when posted to our website with a new “Effective Date.”

10. Contact Us

If you have questions or concerns about our Privacy Policy, or would like to exercise your privacy rights, please contact:

The Peer Spot, Inc.
Info@thepeerspotinc.com
213-757-8234
www.thepeerspotinc.com